ChargePoint Network (Netherlands) BV (“ChargePoint” / “we” / “our” / “us”) has created this privacy policy (“Policy”) to inform you on how we process your personal data, whether you are a visitor to our website, a purchaser of our electric vehicle charging stations, or a user of electric vehicle charging stations on the ChargePoint Network. The “ChargePoint Network” is defined as the open-platform network of electric vehicle charging stations and the vehicle charging applications the network delivers, that is operated and maintained by ChargePoint.
This Policy applies to your use of the ChargePoint website (the “Website”), the mobile application (the “App”) and to any service offered by ChargePoint, including your ChargePoint account (if you have registered or are registering your account) as well as the ChargePoint radio-frequency identification cards (the “RFID cards”) (each of these services and applications are collectively defined as the "Service"). For purposes of this Policy, “Driver” shall mean an individual who signs up for a ChargePoint account to access the ChargePoint Network.
The controller of the processing described in this privacy policy is ChargePoint Network (Netherlands) B.V., located at Hoogoorddreef 56E, 1101BE Amsterdam, the Netherlands. ChargePoint’s designated person responsible for ChargePoint’s handling of your personal data is our Data Protection Officer. You can contact our Data Protection Officer at privacy.eu@chargepoint.com.
Please read this Policy carefully to understand our practices regarding your personal data and how we collect, process and transfer it. If you have any questions about this Policy or how we handle your personal data, please email us at privacy.eu@chargepoint.com.
This Policy was last changed on May 21, 2019. We reserve the right to change this Policy at any time. If we do, we will provide notice when we are legally required to do so.
The legal basis for this processing of your personal data is Art. 6 (1) (b) GDPR: we do this to perform our agreement with you under the terms of the Driver Agreement and, if applicable, the Master Services and Subscription Agreement—an agreement between ChargePoint and a Site Host that governs the terms of the ChargePoint Network services.
ChargePoint processes Website Data and App Data to:
ChargePoint processes your Account Data, Optional Account Data, Home Station Data, Session Data and Roaming Data to:
The purposes described in this Section reflect corresponding legitimate interests of ChargePoint, and the processing set forth herein is necessary for these purposes. The legal basis for the processing of this data is Art. 6 (1) (f) GDPR.
The Website and Service are intended for persons licensed to drive. In the EU, this typically means individuals over the age of 18. ChargePoint does not knowingly collect any information from anyone under 18 years of age. If you are less than 18 we request that you do not submit information to us.
Like most websites, ChargePoint uses cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as “cookies”, unless otherwise stated) to provide users an efficient user experience in using the Website.
Our use of cookies may change over time but will generally fall into the above categories. Please visit this page regularly so that you are aware of any changes.
Google Analytics
This Website uses Google Analytics to collect information about how users use the Website. The information the cookie generated about your use of the Website will be transmitted to and stored by Google on servers in the United States. Your IP address will be partially used within the European Union or just in the European Economic Area if it is used by other parties. Only in exceptional cases will the full IP address be transferred to a Google server in the United States, and then shortened so it is only partially used there. The IP-anonymization is active on this Website.
Google will use this information on behalf of the Website operator for the purpose of analysing your Website use, compiling reports on Website activity for Website operators and providing them other services relating to Website activity and internet usage. The IP address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note, however, that if you do this you may not be able to use the full Website. You can also opt-out from being tracked by Google Analytics in the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser.
Alternatively, you can opt-out from being tracked by Google Analytics in the future by clicking on the following link.
ChargePoint also uses a variety of functional, marketing and analytical cookies to enhance your Website experience:
Functional cookies
Functional cookies ensure that our Website functions correctly.These cookies facilitate the operation and improve the functions of the web pages. For example, we store your language settings in functional cookies.
Analytical cookies
With analytical cookies we collect statistics about how our Website is used with the help of third parties.For example, we collect and store when and for how long you visited or used the Website.
Marketing cookies
Similar to analytical cookies, we work with third parties to place marketing cookies on our Website.We do this so that we can make you the most relevant offers based on your online surfing and searching behaviour.With these marketing cookies we also track of which ads you have seen.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| BizoID | 1 month | Marketing | |
| lang | <1 day | Marketing | |
| eu_v1 | ChargePoint | 1 year | Functional |
| _fbp | <1 day | Marketing | |
| _mkto_trk | Marketo | 2 years | Marketing |
| _gat_xx | <1 day | Analytics | |
| _ga | 2 years | Analytics | |
| fs_uid | FullStory | infinite | Analytics |
| _gcl_au | unknown | 3 months | unknown |
| _gid | 1 day | Analytics | |
| IDE | 1 year | Marketing | |
| fr | 3 months | Marketing | |
| CONSENT | 20 years | Analytics | |
| 1P_JAR | 1 month | Analytics | |
| NID | 6 months | Analytics | |
| liap | 1 year | Marketing | |
| lang | <1 day | Marketing | |
| li_oatml | 1 month | Marketing | |
| UserMatchHistory | 1 month | Marketing | |
| lidc | 1 day | Marketing | |
| bcookie | 2 years | Marketing | |
| personalization_id | 2 years | Marketing | |
| BIGipServersj04web-nginx-app_https | Marketo | 0 minutes | Marketing |
| DV | <1 day | Analytics | |
| corpLocale | ChargePoint | 3 days | Functional |
| __cfduid | LogRocket | 1 year | Analytics |
| mp_7006b932a849e5649af9ac208147705c_mixpanel | MixPanel | 1 year | Analytics |
| mp_c1e250841f529685a9388bca2bec3702_mixpanel | MixPanel | 1 year | Analytics |
With the use of some cookies, personal data like email address, IP address, etc. may be processed.If and inasmuch as personal data is processed, the legal basis for processing that data is your consent, expressed through choosing the opt-in option when you first visit(ed) our Website, and, consequently, Art. 6 (1) (a) GDPR.
In addition, ChargePoint may share some or all of the personal data mentioned under Section 1(a) with third parties in the following circumstances:
Lastly, ChargePoint is part of a group of companies, including ChargePoint, Inc., located in the USA. We transfer some of your personal data to this entity as well. We explain this further in Section 4.
Except as stated above, we will not disclose your personal data to any third parties for any other purposes unless (1) we have your consent or (2) we otherwise have the legal basis or obligation to do so in an individual case.
ChargePoint has security measures in place to protect your personal data under our control. To help protect the personal data we collect through the Website or Service, ChargePoint uses industry-standard and secure server software that encrypts the information you input before it is sent to us. In addition, ChargePoint uses standard industry practice to protect personal data against unauthorized access. For more information on ChargePoint’s security measures, please email privacy.eu@chargepoint.com for information on how to obtain a copy of our Security White Paper.
While ChargePoint takes reasonable precautions against possible security breaches of its Website, no website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We are unable to guarantee the security of your personal data while it is being transmitted to our Website or stored in our systems and any transmission is at your own risk.
You should take steps to keep your personal data safe (including your password) and to log out of your account after use. Where we have provided you, or you have chosen, a password which enables you to access certain parts of ChargePoint’s Website, or a ChargePoint RFID Card to access charge stations, you are responsible for keeping your password and ChargePoint RFID Card confidential. You must not share these with anyone or store them in a way that may allow a third party to access them. If that happens, you agree to report it immediately to privacy.eu@chargepoint.com. ChargePoint cannot be held responsible for your failure to keep your password or ChargePoint RFID Card secure.
You should update your password periodically to help reduce the risk of unauthorized access to your account with us. When you do, you should strengthen your password with the combination of uppercase and lowercase letters, numbers, punctuation and other symbols.
We may have to grant access to your personal data, (including your name, full address, email address, telephone number, security question and information about your vehicle including your license number and the make, model, colour of your vehicle), however, to ChargePoint, Inc. (our parent company) in the United States for ChargePoint to provide you with our support services or to troubleshoot any issues to improve our support services.
In addition, we will transfer certain data (customer service data, pseudonymized session data) to ChargePoint, Inc. in the United States, to allow ChargePoint, Inc. to develop and improve further our products and services for users, which may include pseudonymized information coupled with session data (e.g., length of charge, location of charge, amount of energy received and fee).
Further, ChargePoint Inc. may also need to access pseudonymized information for financial accounting and analytical purposes, and we will grant such access accordingly. Such analytical purposes shall include, but is not limited to, usage patterns of the ChargePoint charging station network, to inform product development, safety features, sales strategy, customer service, support and maintenance.
If any such access is granted or data is transferred to ChargePoint, Inc., it will be done through a secure network.
This Website may contain links to third-party sites. Access to any other websites linked to the ChargePoint Website is at the user’s own risk, and ChargePoint is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on these websites. ChargePoint provides these links merely as a convenience and the inclusion of such links does not imply any kind of endorsement. If you provide any third-party with your personal data, we recommend that you review their privacy policies as ChargePoint does not control how they collect, process and transfer your data.
In addition, we may ask you for your express consent in certain marketing activities.
In any case, you may at any time unsubscribe by clicking on the “unsubscribe” link at the bottom of each marketing communication or by sending an email to privacy.eu@chargepoint.com.
Please note that where you opt out of, and unsubscribe from, receiving marketing communications, we may still send you certain communications relating to your use of the Service (e.g., service announcements, notices about new features or information on the Service, administrative messages and communications regarding your account).
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely."
For contractual purposes, we retain all Account Data for as long as our contractual agreement is not terminated. After this period, we will retain your information for additional time in order to be able to make claims resulting from our contractual relationship or defend ourselves against such claims. In addition, Section 7 applies to data which we obliged to retain under statute.
We process the corresponding data until you withdraw your consent.
In addition to the rights mentioned above, you have also the right to object to certain processing and the right to withdraw your consent, where processing is based on such.
You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you, which is based on legitimate interests or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
In such case, we shall no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing, which override your interests, rights and freedoms or where the processing is necessary for the establishment, exercise or defence of legal claims.
Where personal data are processed for direct marketing purposes, you shall have the right to object at any time to processing of personal data for such marketing, which includes profiling to the extent that it is related to such direct marketing.
If you wish to object to any processing, please send us a message to in writing to ChargePoint at the address detailed above, or email at privacy.eu@chargepoint.com.
Where the processing is based on your informed consent, you have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. Therefore, you may send us a message to in writing to ChargePoint at the address detailed above, or email at privacy.eu@chargepoint.com.
You have no statutory or contractual obligation to provide us with any personal data. However, depending upon the activity, some of the information we may ask you to provide is identified as mandatory (because we need it in order to provide the requested Service). If you do not provide the mandatory data with respect to a particular Service, you will not be able to use that Service.
We do not use automated decision-making, including profiling, which produces legal effects concerning you or similarly affects you significantly.
You can contact us by email at privacy.eu@chargepoint.com or write to us at: ChargePoint, Attn: Customer Service, ChargePoint Network (Netherlands) B.V., Hoogoorddreef 56E, 1101BE Amsterdam, Netherlands. You can contact ChargePoint Network (Netherlands) B.V.’s Data Protection Officer by writing to ChargePoint, Attn: Data Protection Officer, ChargePoint Network (Netherlands) B.V., Hoogoorddreef 56E, 1101BE Amsterdam, or send an email to privacy.eu@chargepoint.com.